Prescriptions will be held for 7 days and returned to stock if not picked up in that time. If you encounter any problems with the refill system, please call the pharmacy directly and we will do our best to serve you.
- For all refills, please use the refill line at (559) 998-4454 or 1-888-253-1832.
- Please allow 48 hours or two business days to refill your prescription.
Patients are also encouraged to use home delivery through Express Scripts by calling 1-877-363-1303 or https://militaryrx.express-scripts.com/home-delivery
When presenting for service of any kind at the pharmacy you must show a valid DoD ID card.
When picking up prescription medications for anyone other than yourself you must:
- Have the patients I.D. card for patients ages 14 and up. (A photocopy of the I.D. is authorized to show proof of eligibility, not for base access)
- For children younger than 14 years of age, you must show an eligible family member or patient’s agent I.D. card at the time of pick-up.
Getting a New Civilian Prescription Filled:
- Patients must bring their prescription(s) to the pharmacy in person or have your health care provider electronically send the prescription(s) to us. We do not accept FAX.
- Patients must present in person to the Pharmacy to activate these prescriptions.
Prescriptions must be written in ink or type written and must show the following:
- Patient’s full name.
- Date the prescription was written.
- Patient’s age or date of birth.
- Full name of drug, form of drug, dosage size or strength, and quantity to be dispensed.
- Complete directions for the patient. ("Take as directed" is not considered adequate instruction and must be avoided.)
- Legible signature of the prescriber. The prescriber’s name, stamped, typed, or hand printed on the prescription, and signature.
- Number of refills authorized.
- The prescriber’s DEA Number if writing for a controlled or narcotic medication.
Prescription Time Limits:
- Non-controlled prescriptions - Must be filled within 1 year of the date originally written. These prescriptions may be refilled, if authorized by the prescriber for up to 12 months from the date originally written.
- Controlled substance prescriptions - Classified as a DEA Schedule III, IV or V must be filled within 180 days of the date originally written. These prescriptions may be refilled if authorized by the prescriber, for up to 6 months after the date written.
- Narcotic substance prescriptions - Classified as a DEA Schedule II must be filled within 60 days from the date originally written. These prescriptions cannot be refilled.
Refill & Renewal… What’s the difference?:
- A REFILL applies to prescriptions that can be refilled by the pharmacy WITHOUT contacting the prescriber. For example, a prescription for ibuprofen with three refills can be requested by the patient three times or until the prescription expires, usually within one year.
- How do I request a REFILL? At this time refills may only be requested by phone. 559-998-4454 or 1-888-253-1832.
- How long does it take? 48 hours or 2 business days. (Same day refills are NOT available except in extreme situations.)
Picking up your refill:
To pick up a refill prescription at the main clinic, please pull a ticket from the pharmacy and laboratory ticket machine by pressing the “Called in Refill” button on the screen
. Main clinic pharmacy hours are Monday to Friday, from 7:30 a.m. to 5 p.m. and Saturdays, from 9 a.m. to 1 p.m. The NHCL pharmacy phone numbers are (559) 998-4499 or (559) 998-4708.
- A RENEWAL applies to prescriptions that a patient uses for chronic illnesses and there are NO refills left. In this case, a renewal request must be sent to the prescribing provider for evaluation.
- RENEWALS can be requested through the MHS GENESIS Patient Portal https://my.mhsgenesis.health.mil.