Pharmacy

We fill new prescriptions and refills at no cost for covered medications. Our services are available to all eligible TRICARE beneficiaries who are registered in the Defense Enrollment Eligibility Reporting System (DEERS), including those with Medicare Part A and B. Examples of eligible users include the following:

• Active Duty Service Members
• Active Duty Family Members
• Retired Service Members and their Families
• TRICARE for Life (TFL) Beneficiaries
• Other Eligible Individuals including Survivors, eligible Former Spouses, National Guard on federal active duty or drill status, Retired Reservist and Guard Members over age 60.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.
• Please note, all new prescriptions must be activated before they are processed. Prescriptions may be activated by presenting to the main pharmacy, or by giving us a call on (559)998-4499 or (559)998-4708.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: NAVAL HOSPITAL LEMOORE ERX
• NCPDP/NPI number: 5651561/1174935696

If you hand-carry a written prescription:
Check in at the kiosk. Follow the on-screen prompts to check in.

Activating New Prescriptions

There are two ways to activate your prescription. Please note, all new prescriptions must be activated before they are processed. The following are options to activate new prescriptions.

Option 1: In Person

Go to the main pharmacy on the first floor. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 2: Call the Pharmacy

• Call (559)998-4499 or (559)998-4708 to activate your prescription.
• Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at (559)234-3522. Then, follow the prompts to select where you want to pick up your refills (main pharmacy or ScriptCenter for non-refrigerated items). Please allow two business days to process your request.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

Go to the main pharmacy on the first floor. Then, you’ll check in at the kiosk. Follow on-screen prompts to check in. Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter
Our ScriptCenter Automated Dispensing Machine is located by the main entrance of the main clinic, accessible every day from 6 a.m. to 7 p.m.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy
Our main pharmacy is located on the first floor of the main clinic. Check in at the kiosk and follow on-screen prompts to check in.
Main Pharmacy Hours of Operation:

• Monday – Friday: 7:30 a.m. to 5 p.m.
• Saturday: 9 a.m. to 1 p.m.
• Sundays and Holidays: Closed

Drug Take Back Program

• Drop them in the secure MedSafe bin located by the main pharmacy
• Products should be left in the packaging the medication was dispensed in, or loose pills can be placed in a zip-top bag.

The following are Acceptable for Disposal in the MedSafe bin:

• Pills, tablets, capsules
• Ointments
• Creams
• Lotions
• Powders
• Liquid medicines – no more than 4 oz. (solutions or suspensions. Liquids must be in their original containers, wrapped in a paper towel and sealed in a plastic bag before being placed in MedSafe bin)

The following are Unacceptable for Disposal in the MedSafe bin:

• Aerosol spray cans*
• Alcohol or hydrogen peroxide
• Needles, syringes or sharp containers
• More than 4 oz. of liquid*
• Trash
• Mercury thermometers*
• Batteries
• Chemicals
• Home-based care (HBC) or durable medical equipment (DME) supplies

*Contact your community’s household hazardous waste department.
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.

Pharmacy Updates

Important Weight Loss Drugs Coverage Information

As of Aug. 31, 2025, DHA will have revised prior authorization requirements for weight loss drugs. The revised prior authorizations exclude:
▪ TRICARE For Life beneficiaries
▪ Beneficiaries only eligible for care at military hospitals and clinics
▪ Beneficiaries with NATO status or Partnership for Peace Agreement

If you’re in one of these groups, you’re not eligible to fill your prescriptions at military pharmacies and will have to pay full cost to acquire the drugs elsewhere, even if you had an approved prior authorization before August 31. 

Please download the flyer to learn more about coverage for weight loss drugs or visit the TRICARE weight loss products web page.